Terms & Conditions

Accuracy of Information

We do our best to ensure that the information presented on the Loyal Online Boutique is complete, accurate and current.  Despite our best intentions, however, information may occasionally be inaccurate or out of date.  All specifications, product descriptions and prices are subject to change at any time without notice.  We commit to making all reasonable efforts to accurately displace the correct attributes of our products.  Product packaging and colours may vary depending on the manufacturer.

The inclusion of any products or services on this site does not imply they will be available at all times.  We reserve the right to discontinue any products at any time and availability is based on market demand.

Terms of Sale

By placing an order with us, you are (i) offering to purchase a product (ii) representing that you are legal age to form a binding contract (iii) all information you provide to us in true and accurate and you are the authorized use of the payment method provided.  (iv) The receipt by you of an order confirmation does not constitute an order, we retain the right to refuse any order requests made. 

Payment Terms

We accept online boutique payments using Visa and Mastercard.  Please note, we do not offer refunds and that products purchased are eligible for exchange or in store credit within 14 days of receiving your shipment.

Shipping Terms

Loyal Hair ships via Canada Post.  Orders will be shipped as they are prepared, excluding federal holidays within Canada.  If there should be any delay in shipment or if a product is temporarily out of stock we will notify you right away via email.

Once your order has been shipped it can be tracked through our shipping partner at Canada Post, a tracking code will be provided once shipped.  Delivery times depend on Canada Post and their workloads.

Please Note: We are reliant of deliveries from our supply chains, and some orders may be delayed due to unforeseen wholesale deliveries.

Restricted Products (Air Shipping)

Please note that due to Air Safety regulations, we cannot ship orders containing Hazardous Materials (sprays-alcohol) through the express or priority service. Orders containing hazardous materials will be shipped through Expedited Parcel service. Take note that some remote areas can only be delivered by air. For these regions we will unfortunately be unable to ship orders containing Hazardous Materials (sprays-alcohol).